Refund policy

Refund Policy

At take2two, we want you to love what you've purchased. Please read our policy carefully before making a purchase.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

We do not offer refunds or exchanges for change of mind purchases. Please choose carefully and refer to our size guides before ordering.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your order at support@take2two.com.au. We will assess your claim and offer a repair, replacement, or refund as appropriate under Australian Consumer Law.

Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you at no additional cost.

Sale Items and Pre Order Items

Sale items are final sale and cannot be returned or exchanged for change of mind. Your statutory rights under Australian Consumer Law still apply.

Pre-order items are also final sale — no exchanges or refunds will be offered for change of mind once a pre-order has been placed. If your pre-order item arrives faulty, damaged, or not as described, your rights under Australian Consumer Law still apply.

How to Request a Return

  1. Email us at support@take2two.com.au with your order number and reason for return.
  2. We will respond within 2–3 business days with instructions.
  3. Items must be returned in original condition — unworn, unwashed, with tags attached.
  4. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refund Processing

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.